Use Answer Coach To Improve Responses
While creating your Q&As, you may have noticed the Answer Coach button beside our other options for generating an answer. Whether you've got a blank slate in need of an answer, or an already-existing response with a less-than-stellar Answer Score, our coaching workflow can get you to a unique, differentiated and compelling answer.
Answer Coach blends a time-tested model for competitive differentiation (a model taught by skilly's CEO at Carnegie Mellon University, in fact) with skilly's knowledge of your org & subject matter, and walks you through an eight-step process to improve the quality and robustness of an answer.
What does the coaching flow look like?
- Audience: first and foremost, who are we talking to? What organizations or roles do they represent, and what's their level of familiarity with the subject matter?
- Root Cause: what's compelling them to ask this question? What's their primary underlying concern or incentive?
- Info Depth: how much detail and formality is the audience looking for? Is the best answer a comprehensive and technical one, or a more concise and easily digestible one?
- Context: are there any other stakeholders in the audience? Does the answer need to account for any compliance or policy hurdles? Are there regional or cultural dependencies to account for?
- Competition: are there direct competitors to the product or service you offer? And if not, what alternatives this audience might pursue instead (which may even include simply taking no action) if they don't find your response compelling?
- Differentiation: this is where skilly suggests how your answer differentiates you from alternative approaches and non-decisions.
- Evidence: this is where skilly suggests metrics, testimonials and case studies you can append to fortify the answer with external validation and social proof.
- Info Gaps: this is where skilly does one final reality check, and asks you to consider whether there may be some edge cases or future scenarios to account for in your answer.
One of the benefits of collaborating with your skilly on this process is that it will suggest how to respond to each step; in other words, skilly presents you with a multiple choice answer based on what it already knows about your org and goals, rather than leaving the solution open-ended and expecting you to have the right response. In this way, Answer Coach works inward from both ends of the problem: it not only frames a process for improving your answer, but also presents you with effective steps you can take to inform that process:
Keep an eye on the Answer Quality bar, and you may notice it takes a big leap after just a few steps in the coaching process. If you're satisfied with that level of quality, feel free to hit Save, and skilly will now use that new knowledge to frame its responses.
If instead you proceed through the entire coaching flow, you'll reach the final stage culminating in a "Generate my answer" button:
In a few moments, you'll have your coached answer fully fleshed out, and you can then choose "Save this answer", or "Edit answer" if there are any minor details you'd like to tweak.